Policy

ALL

PRIVATE

By accessing our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

Acceptance of Terms

By accessing or using any DHNigeria website, client portal, or service (“Services”), you agree to be bound by these Terms, together with all applicable policies referenced on our website, including our Acceptable Use and Privacy policies.

If you do not agree with any part of these Terms, you must not use our Services.

We may update these Terms at any time by posting a revised version on our website. Continued use of our Services means you accept the updated Terms.

Accounts & Registration

To use our Services, you may be required to create an account.

You agree to:

Provide accurate, current, and complete information
Keep your contact details and email address updated
Secure your login credentials and notify us immediately of unauthorized access

You are responsible for all activities under your account unless unauthorized use is reported promptly.

Account setup may be delayed until payment is confirmed and basic fraud checks are completed.

Payments & Renewals

All Services are provided on a prepaid basis unless otherwise stated. Services may renew automatically unless cancelled before the due date.

You are responsible for ensuring invoices are paid on time and that your billing information remains accurate. DHNigeria reserves the right to change pricing or service features at any time.

Domain registrations and renewals are subject to registry rules and are generally final once processed.

Acceptable Use

You must not use our Services for any unlawful, harmful, or abusive activity.

Prohibited uses include, but are not limited to:

Fraud, phishing, hacking, malware, or unauthorized access
Child exploitation or abuse material (zero tolerance)
Spam, bulk email abuse, or deceptive marketing
Ponzi schemes, HYIP, gambling scams, or misleading investment programs
Copyright or trademark infringement
Using shared hosting primarily as storage, backup, or file dumping
Harassment, threats, or abuse toward others or our staff

We reserve the right to suspend or terminate any service that violates these rules or poses risk to our systems or users.

Customer Content & Security

You are fully responsible for all content, scripts, emails, and data hosted under your account.

You must ensure that:

Your applications are secure and properly configured
Passwords are strong and kept confidential
Installed software does not compromise system stability

Security weaknesses may result in suspension until resolved.

Backups & Data Responsibility

You are responsible for maintaining your own backups. While DHNigeria may provide backup features, we do not guarantee backup availability or completeness.

DHNigeria is not liable for data loss caused by user actions, software errors, security incidents, or third-party failures.

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in accordance with Nigerian law.

Legal Requests

DHNigeria may disclose customer information when required by law or valid legal process and will cooperate with lawful investigations.

Limitation of Liability

To the maximum extent permitted by law, DHNigeria shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business interruption.

Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of uninterrupted or error-free operation.

Suspension & Termination

We may suspend or terminate Services at any time if:

These Terms or our policies are violated
Payments are overdue
Your activity threatens network stability or security
We receive valid legal or regulatory requests

Upon termination, access to Services may cease immediately.

Domain Names

By registering or managing a domain through DHNigeria, you agree to all applicable registrar and registry policies (including ICANN rules where applicable).

You must keep domain contact details accurate. DHNigeria is not responsible for domain loss caused by expired registrations or outdated contact information.

Transfers & Migration Assistance

Migration assistance may be provided as a courtesy service only.

We do not guarantee:

That all data can be transferred
That transfers will complete within a specific timeframe
Compatibility with all hosting platforms

Free transfers (if offered) may be time-limited after signup.

Contact Information

For questions or concerns regarding these Terms:

Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Backup Policy

Overview

Backups are an important part of website and email management. Having backups allows you to restore your website, files, databases, or emails in case of accidental deletion, system failure, hacking, or other disruptions.

While DHNigeria may provide backup features for some services, backups are not guaranteed and should never be relied upon as your sole recovery option.

Customer Responsibility

Unless otherwise stated, backups are not included by default in our services.

You are solely responsible for:

Creating and maintaining regular backups of your data
Storing backups in a separate and secure location
Ensuring older backup copies are preserved where needed

Using a shared hosting account primarily as a storage or backup repository is not permitted.

We strongly recommend using reliable off-site third-party backup services such as CodeGuard, JetPack, or similar solutions.

DHNigeria Backups (General Notice)

Some services may have periodic system backups, but:

Backup availability is not guaranteed
Backups may be overwritten
Backups may not always be restorable
DHNigeria is not liable for data loss

Our control panels may provide tools to manually create, download, or restore backups. These tools are provided for convenience only.

Enterprise, VPS & Dedicated Servers

Backups for enterprise services (VPS, Cloud, Dedicated Servers) are not automatic unless you purchase a backup add-on.

Key points:

Server backups (if enabled) are usually taken weekly
Backups may be stored in the same datacenter
Retention is typically limited (e.g., up to four weeks)
Partial restorations may not be possible (system-level backups)

It is your responsibility to keep independent backups before any overwrite occurs.

If a server is terminated, all backups are deleted immediately and cannot be recovered.

Policy Changes

DHNigeria reserves the right to update or modify this Backup Policy at any time without prior notice. The latest version published on our website shall apply.

No Guarantee of Backup Availability

DHNigeria does not guarantee that:

A backup will always exist
A backup will be complete
A backup can be restored to a specific date or state

You agree that your use of our services is at your own risk regarding data storage and recovery.

Email Hosting Backups

Email backups are limited to messages that remain on our servers.

Important notes:

Emails downloaded and removed from the server (via Outlook, Thunderbird, etc.) cannot be restored
Some email backups are handled by third-party providers and are outside our control
Suspended or terminated email accounts may lose all data if not renewed within the allowed period

Backup restoration for email services may require renewal and additional fees, subject to availability.

Shared Hosting Backups

For shared hosting services (including Web Hosting, WordPress Hosting, Reseller Hosting, and similar plans), DHNigeria may run periodic backups.

Please note:

Backups are typically overwritten on a rotating basis
Access to backups is only available while the account is active
Suspended accounts must be renewed before backup access is granted
Terminated accounts may not have recoverable backups

If a backup is available, retrieval or restoration may attract a fee.

Contact Information

For questions related to this Backup Policy:

Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Trademark & Copyright Infringement Policy

Scope of This Policy

This policy applies to alleged trademark and copyright infringements involving DHNigeria services and customers.

Domain name disputes are excluded from this policy.
If your complaint relates to a registered domain name, please follow the applicable dispute resolution process:

Generic domains: Uniform Domain Name Dispute Resolution Policy (UDRP) via an ICANN-approved provider
.ng domains: Nigeria Internet Registration Association (NIRA) Dispute Resolution Policy

Trademark Infringement Claims

If you believe your trademark is being infringed by a DHNigeria customer, you (“Complainant”) may submit a trademark claim by email.

Email: legal@dhnigeria.com
Subject: Trademark Infringement Claim

Your notice should include:

Trademark owner’s full name, address, email, and phone number
Proof of trademark ownership (certificate or official acceptance document)
Date the trademark was first used
Clear description of how the trademark is allegedly being infringed
Details of the alleged infringer (name, company, contact information if known)
Evidence that the content or activity is hosted on DHNigeria infrastructure

Upon receipt, DHNigeria will review the claim and may temporarily restrict access to the reported material while investigations are ongoing.

If infringement is confirmed, we may remove, suspend, or permanently disable access to the infringing material. If the claim is not valid, access may be restored.

Copyright Infringement Claims

If you believe copyrighted material is being used without authorization, you may submit a copyright complaint.

Email: legal@dhnigeria.com
Subject: Copyright Infringement Claim

Your notice should include:

Description of the copyrighted work
Proof of ownership (where applicable)
Identification of the allegedly infringing material and its location
Copyright owner’s name, address, email, and phone number
Details of the alleged infringer (if known)
A statement confirming the use was not authorized by you or the copyright holder

DHNigeria may temporarily remove or disable access to the material during investigation. Confirmed violations may result in permanent removal or account action.

No Legal Advice

This policy does not replace legal proceedings or dispute resolution processes required by law, ICANN, or NIRA. DHNigeria does not provide legal advice and acts only as a service provider.

Policy Updates

DHNigeria may update this policy at any time. The most recent version published on our website shall apply.

Repeated Infringement

DHNigeria reserves the right to suspend or terminate accounts of customers who repeatedly violate intellectual property laws or this policy.

Counter-Notification (Dispute of a Claim)

If your content was removed or disabled in error, you may submit a counter-notification.

Email: legal@dhnigeria.com
Subject: Counter-Notification

Your response must include:

Identification of the removed or disabled material and its previous location
A statement that the removal was due to mistake or misidentification
Your full name, address, email, and phone number

Upon receiving a valid counter-notification, DHNigeria may notify the original complainant and restore access to the material within a reasonable period unless legal action is initiated.

Contact Information

For trademark, copyright, or intellectual property concerns:

Legal: legal@dhnigeria.com
Support: support@dhnigeria.com
General inquiries: hello@dhnigeria.com

Domain Name Deletion Policy

Domain Renewal Responsibility

It is your responsibility to ensure that your domain name is renewed on or before its renewal due date. If payment is not successfully received by the renewal date, the domain name will expire.

Expiration & Service Disruption

After expiration:

Your domain may be deactivated as early as one (1) day after expiry
An expired or parking page may be displayed
Services linked to the domain (website, email, DNS, hosting, etc.) may stop working

DHNigeria is not responsible for any loss or disruption caused by an expired domain.

Risk of Third-Party Purchase

As early as 36 days after expiration, an expired domain may become available for purchase by a third party.

If a third party registers the domain during this period:

The domain will no longer be available to you
DHNigeria will not be able to recover or renew it on your behalf

Redemption Period

If the domain is not renewed and not purchased by a third party, it may enter a registry redemption period, usually around 40 days after expiration (timing varies by TLD).

During redemption:

Renewal may still be possible
A redemption fee will apply in addition to the normal renewal fee
Redemption fees vary by domain extension (TLD)

Some domain extensions enter redemption earlier than 40 days, depending on registry rules.

Pending Delete & Release

After the redemption period:

The registry may place the domain in a short pending delete phase (usually about 5 days)
After this, the domain is released back to the public and becomes available for general registration

Once released, DHNigeria cannot guarantee recovery of the domain.

Final Notes

Renewal reminders are provided as a courtesy only
Failure to receive reminders does not excuse late renewal
DHNigeria is not liable for loss of a domain due to non-payment or delayed renewal

Contact Information

For domain renewal or expiry questions:

Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Cookie Policy

Overview

This Cookie Policy explains how DHNigeria uses cookies and similar technologies on our websites, platforms, and services (collectively referred to as the “Website”).

Cookies help us improve user experience, understand how our Website is used, and ensure that our services function properly. For more details on how we handle personal data, please refer to our Privacy Policy.

By continuing to use our Website, you consent to the use of cookies as described in this Policy, unless you choose to disable them.

What Are Cookies?

Cookies and similar technologies (such as pixels, tags, and scripts) are small data files stored on your device (computer, tablet, or mobile phone) when you visit a website.

They allow websites to recognize your device, remember preferences, and collect information about how the site is used.

Types of Cookies We Use

a) By Duration

Session Cookies: Temporary cookies that are deleted when you close your browser
Persistent Cookies: Stored on your device for a set period and help remember preferences between visits

b) By Source

First-Party Cookies: Set directly by DHNigeria
Third-Party Cookies: Set by trusted third-party services (such as analytics or advertising providers)

Categories of Cookies

DHNigeria may use the following categories of cookies:

Strictly Necessary Cookies
Required for basic website functionality such as security, navigation, and access to protected areas.
Performance Cookies
Help us understand how visitors interact with our Website so we can improve performance and usability.
Functionality Cookies
Allow the Website to remember choices such as login details, language preferences, or region.
Targeting / Advertising Cookies
Used to deliver relevant content or advertisements based on browsing activity.

Why We Use Cookies

We use cookies to:

Ensure the Website works correctly
Improve user experience and performance
Enable features such as shopping carts, forms, and chat tools
Analyze traffic and usage trends
Provide relevant content and marketing (where applicable)

Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can usually find these options in the “Settings” or “Preferences” menu of your browser.

You may also delete existing cookies to withdraw consent at any time.

Your Choices & Control

You are in control of your cookie preferences.

When you first visit our Website, you may:

Accept cookies
Reject non-essential cookies via the cookie banner

You can also manage or delete cookies at any time through your browser settings. Please note that disabling cookies may limit certain Website features or functionality.

DHNigeria does not currently respond to “Do Not Track” (DNT) browser signals.

Changes to This Policy

DHNigeria may update this Cookie Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.

Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Fair Usage Policy

Purpose of This Policy

DHNigeria provides shared, reseller, and WordPress hosting plans that include limited or “unlimited” resources such as disk space, bandwidth (data transfer), email accounts, and databases.

These plans are affordable because multiple customers share the same server resources. This Fair Usage Policy exists to ensure that one customer’s usage does not negatively affect others on the same server.

What “Fair Use” Means

Unlimited” resources are provided for normal website operation and reasonable growth in traffic.

Fair use allows you to:

Host websites and applications
Serve normal website files (images, scripts, content)
Receive legitimate website traffic without extra charges

Fair use does not mean unrestricted server consumption or activities that overload shared infrastructure.

Prohibited Usage

Shared and reseller hosting plans must not be used primarily for:

Online file storage or backup systems (e.g. Google Drive, Dropbox alternatives)
File archiving or dump sites
Audio or video streaming platforms
Excessive media distribution unrelated to website display

You may host files only if they are directly related to and displayed on your website.
External storage and streaming services should be used for large files or media.

Resource Limits & Server Impact

If your account causes excessive use of shared server resources, including but not limited to:

CPU usage
RAM consumption
Disk I/O
Inodes
Email storage per account
Bandwidth usage that affects others

You may receive a usage notice requesting optimization or corrective action.

Common causes include:

Poorly optimized websites
Repeated malware infections
Inefficient scripts or plugins
Abnormal traffic or abuse

Shared Responsibility

All shared hosting customers use the same underlying server resources. To maintain fast and reliable service for everyone, accounts that negatively affect server or network performance must be corrected or upgraded.

Growing Beyond Shared Hosting

High resource usage often means your website is growing — this is a good thing.

At this stage, upgrading to a VPS or cloud server gives you:

Dedicated resources
Better performance
More control over your environment
Improved reliability for visitors

We are happy to advise on the best upgrade path for your needs.

Actions We May Take

If your usage exceeds fair limits and impacts other customers:

We will notify you and allow time to resolve the issue
We may recommend:
- Website optimization
- Plugin cleanup
- Upgrading to a higher plan, VPS, or cloud server
If usage remains excessive, DHNigeria reserves the right to:
- Temporarily limit resources
- Suspend the account
- Terminate service where necessary

Our goal is always to help you find a solution that best supports your growth.

Policy Changes

DHNigeria reserves the right to modify this Fair Usage Policy at any time.
The terms bandwidth and data transfer are used interchangeably throughout our website.

Contact Information

If you have questions about this policy or your resource usage:

Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Refund Policy

Policy Updates

DHNigeria may update this Refund Policy at any time by publishing a revised version on our website. Continued use of our services after such updates means you accept the revised terms.

How to Request a Refund

To request a refund, you must first cancel the relevant service and then submit a refund request by:

Opening a support ticket from your client area, or
Sending an email to billing@dhnigeria.com

Refund requests must be made within the time limits stated for each service below.

General Refund Rules

A service must be cancelled before a refund can be processed
No refund will be issued if:
- The service was suspended or terminated for violating our Terms or policies
- A domain is flagged for abuse, suspicious activity, or improper use
- The service was downgraded
A product or service cannot be refunded more than once
Wallet top-ups or deposits are non-refundable and non-transferable

Eligible refunds are credited to your DHNigeria Wallet by default unless you specifically request a cash refund.

Wallet vs Cash Refunds

Wallet Refunds

Wallet refunds can be used later to pay for any DHNigeria service
Wallet balances cannot be withdrawn or transferred to another account

Cash Refunds

Cash refunds are processed only if your refund bank details match the original payment source
If details do not match, the refund will be issued to your wallet
Cash refunds are processed within 5–15 business days
Administrative and bank charges may be deducted
If fees exceed the refundable amount, the refund will be issued to your wallet

Third-party payment gateway charges (Paystack, PayPal, etc.) are not controlled by DHNigeria.

Overpayments & Payment Errors

If you accidentally overpay or make a duplicate payment, the excess amount will be credited to your DHNigeria Wallet automatically.

If you want the overpayment refunded instead, email billing@dhnigeria.com with:

Invoice number
Payment date
Payment method
Amount overpaid

Requests will be handled under this Refund Policy.

Wallet vs Cash Refunds

Wallet Refunds

Wallet refunds can be used later to pay for any DHNigeria service
Wallet balances cannot be withdrawn or transferred to another account

Cash Refunds

Cash refunds are processed only if your refund bank details match the original payment source
If details do not match, the refund will be issued to your wallet
Cash refunds are processed within 5–15 business days
Administrative and bank charges may be deducted
If fees exceed the refundable amount, the refund will be issued to your wallet

Third-party payment gateway charges (Paystack, PayPal, etc.) are not controlled by DHNigeria.

Web Hosting Refunds

Annual shared & reseller hosting: refundable if cancelled within 30 days
Monthly, quarterly & semi-annual hosting: refundable if cancelled within 72 hours
Add-ons (including domains) are not covered under hosting refunds

Hosting with Free Domain

If your hosting plan included a free domain:

Hosting may be refunded within the allowed period
The market value of the domain will be deducted
Domain registrations are non-refundable

Chargebacks & Payment Disputes

If you experience a payment issue, contact billing@dhnigeria.com before initiating a chargeback with your bank or payment processor. Unauthorised chargebacks may result in service suspension.

How to Cancel a Hosting Service

To cancel hosting:

Log in to your client area
Go to Hosting → Services
Click Manage next to the service
Select Request Cancellation
Submit the cancellation form
Wait for cancellation confirmation (up to 48 hours)
Reply to the confirmation and request your refund

Refund processing may take up to 15 business days.

Non-Refundable Products

The following services are non-refundable once purchased:

Domain registrations, renewals & transfers
Virtual servers / VPS
Cloud hosting
Dedicated & local servers
Web hosting renewals
Email hosting
Google Workspace
Microsoft 365
SiteLock
CodeGuard
Jetpack
Spam filtering services
Website & marketing projects
Site builder tools

Exception:
If a domain registration or transfer fails, the amount will be credited to your wallet automatically.

Unused or Uninstalled Services

If a paid service is not installed or activated within 30 days of purchase, the amount may be credited to your wallet for future use.

SSL Certificates

Issued SSL certificates: refundable only if cancelled within 5 days
Unissued SSL certificates: refundable if cancelled within 30 days
Requests outside these periods are not refundable

Policy Changes

DHNigeria reserves the right to modify this Fair Usage Policy at any time.
The terms bandwidth and data transfer are used interchangeably throughout our website.

Contact Information

For billing or refund inquiries:

Billing: billing@dhnigeria.com
Support: support@dhnigeria.com
Legal: legal@dhnigeria.com
General inquiries: hello@dhnigeria.com

Abuse Handling Policy

Overview

DHNigeria takes internet security and user protection seriously and operates a zero-tolerance policy toward abuse.

Any abuse involving a domain name or service registered or hosted with DHNigeria must be reported promptly to prevent harm to users, systems, and the wider internet community.

We aim to acknowledge and respond to abuse reports within 24 hours.

Types of Abuse We Handle

Abuse reports may include, but are not limited to:

Phishing and scams
Malware or virus distribution
Spam or unsolicited bulk messaging
Copyright or trademark infringement
Fraud or impersonation
Defamation
Compromised or hacked accounts
Network abuse
Inaccurate or false WHOIS information
Child sexual abuse material (CSAM)

How to Report Abuse

o report abuse, please send an email to:

📧 abuse@dhnigeria.com

Your report should include:

The domain name(s) or service involved
A clear description of the abuse
Actionable evidence (screenshots, URLs, headers, logs, emails, etc.)
Your name and email address for follow-up communication

The type of evidence required may vary depending on the abuse category.

Investigation & Actions

Upon receiving a valid report, DHNigeria will investigate and may take one or more of the following actions:

Temporarily disable access to affected content or services
Suspend or terminate the domain or hosting account
Permanently remove abusive or illegal material
Notify law enforcement where required

If a report is found to be invalid, access to the affected service may be restored.

DHNigeria reserves the right to take immediate action where abuse poses serious risk or is clearly intentional.

Fraud & Legal Disputes

DHNigeria does not act as an arbitrator in disputes involving fraud allegations.

In cases of alleged fraud, complainants may be required to:

File a report with the police or relevant law enforcement agency
Provide official documentation before further action is taken

Definitions of Common Abuse Types

Phishing

Phishing involves deceptive emails, websites, or messages designed to trick users into revealing sensitive information such as passwords, banking details, or personal data. These attacks may also distribute malware or form part of larger cyber-crime operations.

Malware

Malware refers to malicious software intended to disrupt systems, steal data, encrypt files, inject ads, or gain unauthorized control of devices. Malware often spreads through phishing links, compromised websites, or deceptive downloads.

Trademark & Copyright Abuse

Trademark and copyright laws protect brand identity and creative works.

Unauthorized use of protected content constitutes infringement.

To report such issues, submit a complaint to abuse@dhnigeria.com with:

Ownership details and contact information
Proof of trademark or copyright
Description of infringement
Evidence linking the abuse to a DHNigeria-hosted service

Please refer to our Trademark & Copyright Infringement Policy for full requirements.

Hacking & Network Abuse

This includes unauthorized access attempts, exploitation of systems, data theft, or attacks that degrade network performance. Both passive (monitoring) and active (tampering or disruption) attacks fall under this category.

Child Abuse

Any content involving the sexual exploitation or abuse of minors is strictly prohibited. This includes images, videos, text, or links. Such cases are treated with the highest priority and reported to appropriate authorities immediately.